Shipping Costs and Delivery Times
Shipping Costs and Delivery Times
Free shipping on orders over:
€79 in Italy, Vatican City and San Marino
€129 in France, Germany, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary
€169 in Bosnia and Herzegovina, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, United Kingdom, Réunion, Serbia, Svalbard and Jan Mayen, Switzerland, Turkey and Ukraine
$199 for the rest of the world (for example, United States, China, Japan and United Arab Emirates)
Orders will be shipped within 48 hours after payment confirmation and delivered within 3–4 business days.
Return Procedure
Return Procedure
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of delivery by completing the online return form: Form Return | My Website
Once your request has been submitted, you will receive a confirmation email with the return receipt to print and include inside the package.
As soon as your return arrives at our warehouse and has been inspected, we will send you a confirmation email. Your refund will be processed within 14 days from the return approval date, using the same payment method selected for the original purchase.
Shipping costs
- Return shipping costs are borne by the customer.
- Exchange shipping costs are borne by the company.
Conditions of Returned Products
Conditions of Returned Products
Products must not have been used, worn, washed or damaged; the identification tag must still be attached with the disposable security seal; products must be returned in their original packaging.
If all required conditions have been met, Milor S.p.A. will refund the full price of the purchased products. Return shipping costs remain the responsibility of the customer. Otherwise, the return cannot be accepted.
Refund Times and Methods
Refund Times and Methods
In accordance with Article 56, paragraph III of the Italian Consumer Code, only after Milor S.p.A. has received and inspected the returned products and verified that all requirements have been met, you will receive a return acceptance email and Milor S.p.A. will process the refund, which will be issued within 14 days from the date the return is accepted.
Product Identification Tag
Product Identification Tag
All products sold by Milor S.p.A. are equipped with an identification tag attached with a disposable security seal, which is considered an integral part of the product.
Please try the product without removing the tag and seal. Otherwise, the right of withdrawal cannot be exercised.
Product Returns
Product Returns
Return shipping costs are the responsibility of the customer.
Shipping address:
Milor S.p.A. – Via dei Gracchi 35 – 20146 Milan – Italy
In case of loss or damage during transport, the refund cannot be processed.
Consumer Code
Consumer Code
These Conditions governing the exercise of the right of withdrawal, which form an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I “Consumer rights in contracts”.
24-Month Warranty
24-Month Warranty
Products are covered by a 24-month legal warranty from the date of purchase.
The warranty will only be valid if Milor determines that the product has been used in accordance with the “Jewelry Care” section of the website.
Rhodium plating and gold plating defects caused by improper use of the product, as well as accidental breakage of stones and fastening mechanisms, are not covered by the warranty.
In all cases, return shipping costs are borne by the customer.